Question 1

How do I log in?

Accepted Answer

If you are new to the site, you can register for ordering by using the “Account” link in the upper right corner of each page. If you have a registered account with us, you can log in by using the "Account" link in the upper right hand corner on every page as well.

Question 2

How do I place an order?

Accepted Answer

If registered, you can use the “Log In” button in the upper right corner of each page. Once logged in, you’ll be able to add items to your shopping cart and checkout seamlessly.

Question 3

When I try to check out, I'm taken back to the Cart page, Why?

Accepted Answer

Typically this happens because the Professional License Number field was left empty. You must enter a valid professional license number to proceed to the "Checkout" page.

Question 4

The item I want is out of stock. What do I do now?

Accepted Answer

If an item you’re looking for is out of stock, a display message will inform you that it is backordered and give you the estimated ship date for that item. You may still add the item to your cart and order it. We authorize and settle your credit card for the full balance at the time you place your order.

Question 5

Can I enter multiple promotion codes?

Accepted Answer

Multiple promotion codes aren’t generally accepted.

Question 6

What is the cutoff time for order fulfillment?

Accepted Answer

Most orders received by 3 p.m. MST will ship the same day. All orders placed after 3 p.m. MST with ship the next business day.

Question 7

Can international orders be placed online?

Accepted Answer

Orders placed on the website can only be shipped to customers in the continental United States.

Question 8

What forms of payment are accepted online?

Accepted Answer

We accept Visa®, MasterCard®, American Express®, Discover®, Apple Pay, Google Pay, Amzon Pay, Shop Pay, Facebook Pay, and Paypal.

Question 9

When will my card be charged for items I order?

Accepted Answer

We authorize and settle for the full balance when you check out.

Question 10

When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?

Accepted Answer

This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.

Question 11

Do I have the option to store my credit card information?

Accepted Answer

Yes!

Question 12

How long will it take to get my refund?

Accepted Answer

Please allow 5-7 business days for credit to be processed and issued once returned items are inspected and received.

Question 13

How do I rate and review a product?

Accepted Answer

You must be logged into your account to be able to leave a product review. Navigate to the product page and locate the section of tabs under the product information and image towards the bottom you will find the "Reviews" tab to rate and review the product.

Question 14

What if my shipment is damaged?

Accepted Answer

Please keep all packing materials until items have been fully inspected. Contact Customer Service ASAP.

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