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Shipping, Returns, and Refund Policies
Shipping, Returns, and Refund Policies
LashLift Store SHIPPING POLICY:
At LashLift Store we will always strive to give our customers our best to ensure your package is packaged, labeled ,and shipped with care. We will ship to the address provided. If the address provided is incorrect then it is the responsibility of the customer to inform us prior to shipping. If the order is shipped and the address provided is incorrect then LashLift Store will only replace the order when the original order is returned to LashLift Store warehouse by the shipping carrier.. During the check out process you will be presented with a very affordable shipping insurance option. In cases of lost or stolen packages and the insurance provided is declined then LashLift Store will not replace the order. If the insurance provided is accepted and a customers order is lost or stolen then we will file a claim the shipping carrier as well as the shipping insurer. After the claim is successfully processed then Lash Lift Store will replace the lost or stolen package at no cost to the customer.
Express Shipping
Please Note: all orders for USPS Express 2-3 Business Day and FedEx Standard Overnight will need to be placed before 12 Noon Monday – Friday Mountain Standard Time.
All Express orders placed on Friday before 12 will arrive Monday before 5pm. There are no Saturday or Sunday delivery options.
*Note: Our shipping department will provide you with a tracking number via email as well as an “ordered shipped” and an “order delivered” notification via email. We do everything we can at LashLift Store to keep our customers informed every step of the shipping process. Please let us know if you require extra insurance or a signer for your packages. We are very happy to add those shipping services onto your order be sure to let us know and we will be happy to assist.
LashLift Store RETURN & REFUND POLICY:
LashLift Store only accepts and refunds products that are unused. If your product(s) is unused and you are wanting to return said product and receive a refund, ship the unused item in the original packaging back to LashLift Store within 7 days of delivery. We will inspect the product for use and then issue for store credit or replacement product(s). *Note: Only available for damaged or incorrect orders.
LashLift Store accepts unused, or defective merchandise for up to fifteen days after purchase date. Shipping charges are not refundable. We hope our products, customer service, and shipping times always meet or exceed our customers expectations. At LashLift Store we are committed to providing simple, hassle free ordering, and the best customer service. Please don’t hesitate to call or email us with any questions regarding your online order.
LashLift Store PRODUCT WARRANTY:
LashLift Store gives all customers a 30 day warranty against manufacturer’s defects.
In cases of a delivered product that you have deemed defective, LashLift Store will replace the same item free of charge. Depending on the item we may request that the defective item be returned.
30 Day Tracking Policy
*This Policy is for Undelivered packages ONLY. (All lost mail that says
“Delivered” will have to be settled with customers post office and/or
Police department)
*Customers Package that has not moved in 30 days will be eligible for
product reship on the 31st day of non-movement.
*Reship is only valid from days 31-60 and customer is required to
callback in order for reship to go out.